Connect Slack (Admins)

For org admins: connect a Slack workspace, see where MX is, pair teammates, and turn MX off when you need to. All of this lives on the org admin Integrations page.

Install MX to your workspace

1. Open Settings in the sidebar, then Integrations.
2. Under Org-wide access, turn on the Slack toggle. This allows org members to use @MX in Slack.
3. In Slack workspaces, click Add to Slack. You are taken to Slack to approve the install, then returned to MX.

Once connected, the workspace shows as connected in the table. An org can connect more than one workspace. A given Slack workspace can only be linked to one MX organization at a time.

Channels

There is nothing to approve. MX works in every channel it is in:

• Public channels: MX joins every public channel in your own workspace by itself, including new ones as they are created. In a client workspace or a Slack Connect channel, MX joins only when someone invites it.
• Private channels: anyone in the channel types /invite @MX. MX starts answering there right away.
• Client and Slack Connect channels: MX joins and posts updates, but never answers there.

Slack channels shows every channel and what MX does there:

1. Click Sync channels to load the workspace’s channels now. MX also syncs every six hours.
2. Use the search box and the view menu to find a channel.
3. Optional: use Map to brand or pod so MX defaults to that brand in the channel.
4. To stop MX in one channel, open the channel’s menu and choose Remove MX. MX leaves and never rejoins by itself. If someone invites it back in Slack, it works there again. To add it back yourself, click Add MX.

In a thread MX has answered, whoever replies right after MX gets an answer without another mention. While people talk to each other, MX stays quiet until someone tags it. Keep replying in Slack threads under What MX does on its own in Settings > Organization and in the brand’s Advanced settings turns this off; it ships on.

If MX shows MX needs to rejoin, click Add MX to put it back in the channel.

Link teammates

MX links each person’s Slack account to their MX account by email automatically. When someone’s Slack and MX emails differ, pair them by hand in Slack user pairing:

1. Find the person under Unpaired Slack users. The Reason column tells you why they were not matched automatically.
2. Choose their MX member from the dropdown and click Pair.
3. To undo a pairing, find them under Linked users and click Unlink.

Turn it off

You have two levels of control:

• Pause one workspace - in Slack workspaces, flip the Paused switch for that workspace. MX stops responding there immediately, and in-flight replies stop. Flip it back to resume. Pausing stays in effect even if the workspace is reinstalled.
• Disconnect a workspace - click Disconnect to revoke MX’s access entirely. Slack then removes MX from every channel. When you reconnect, MX rejoins the public channels it was in; invite it back to private ones with /invite @MX. To grant new Slack permissions, use Reauthorize instead: it keeps MX in its channels.
• Turn Slack off for the org - flip the Slack toggle off under Org-wide access to disable @MX everywhere.