Use MX in Slack
Talk to MX from Slack the same way you would in the app. Mention @MX in a channel, send it a direct message, and share images for it to work with.
Meet @MX in Slack
Section titled “Meet @MX in Slack”Once an org admin connects your Slack workspace and turns MX on, you can reach the same MX assistant without leaving Slack. MX works as you, with your brands, knowledge, tools and permissions, just like it does in the app. That is the same in a channel and in a direct message.
Mention it in a channel
Section titled “Mention it in a channel”In any channel MX is in, type @MX followed by your question or request. MX replies in a thread under your message, so the conversation stays tidy and out of the main channel. Anyone who replies right after MX’s answer gets an answer without mentioning MX again. While people talk to each other in the thread, MX stays quiet until someone tags @MX.
Everyone in the channel can read MX’s reply, so ask in a DM for anything private. If MX is not in the channel yet, invite it with /invite @MX; it answers right away. MX only posts updates in client and Slack Connect channels and does not answer there.
Open a direct message with MX and type as you normally would - no @MX needed. DMs are private to you.
Share images
Section titled “Share images”Attach an image to your message and MX can look at it. This works for mentions in a channel thread and in a direct message. If an image cannot be read (for example an unusual file type), MX tells you in its reply.
Who you are to MX
Section titled “Who you are to MX”MX links your Slack account to your MX account by email. When the email on your Slack profile matches your MX email, MX knows who you are automatically and works with the brands and knowledge you have access to.
If your Slack and MX emails are different, an org admin can pair your accounts by hand. Until you are linked, MX cannot act as you.