Organization knowledge

Organization knowledge is a library of how-we-work files that MX can search once their text is indexed, across your whole organization. Only organization admins can manage it.

What org knowledge is

These are org-wide files that inform every brand’s work: processes, playbooks, standards, and other “how we do things here” documents. Unlike brand knowledge, which is tied to a single brand, organization knowledge applies everywhere. MX searches these files in every chat across your organization, so guidance you upload once shows up no matter which brand a teammate is working in.

Upload and manage files

Open Settings in the sidebar, then Knowledge. Drag files into the upload area or click to choose them. MX processes uploaded files and indexes the text it can extract. The page shows how many files are indexed; uploading a file does not mean it is ready to search. Processing, failed, and unavailable files are not indexed yet.

If a file fails to process, you can retry it. To remove a file, delete it - deleting is permanent, so you will be asked to confirm. You can also click a file to preview it.

Links inside files

MX searches indexed text from uploaded files. It does not automatically import the pages or documents that links inside those files point to. If MX needs that linked content, upload it as separate files and wait for it to be indexed.

How it shows up in chat

Once a file is indexed, MX can pull from it automatically. When you are working in chat, MX searches your organization knowledge alongside the brand’s own knowledge and uses what is relevant to answer. You do not have to attach these files yourself - they are always available across the organization.